Buckinghamshire Council

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To read to full version of our Privacy Policy please visit www.buckinghamshire.gov.uk/your-council/privacy/privacy-policy/ (Opens in new window)

GENERAL

The Buckinghamshire Council is committed to protecting your privacy online.

This Privacy Policy sets out how we treat your personal information, allowing you to make informed choices about the personal information that you provide to us via the website www.buckinghamshire.gov.uk (or its replacement or successor URL or otherwise in relation to the services offered by us via that website (the "Website").

This Privacy Policy applies to your use of the Website notwithstanding the terms contained on any other website.

If you have any questions or issues please Contact Us at dataprotection@buckinghamshire.gov.uk

By accessing and using the Website and submitting any personal information to us via the Website you will automatically be taken to have accepted the terms of this Privacy Policy.

If you do not want us to collect, use and transfer your personal information in this way then you should (depending on what it is you object to) Contact Us at dataprotection@buckinghamshire.gov.uk and ask for your information to be deleted.

We may make changes to our Privacy Policy at any time and such changes will be posted on this page, therefore, you should check our Privacy Policy regularly.

If you register with the Buckinghamshire Council on the Website as a user, we ask you for certain basic and personal information in order to build up your user profile, for example your name and email address.

We may collect and process the following data about you:

information you provide via the "Registration" page when registering to use your online digital account including your name, email address, and any updated information you provide from time to time to access services;
Information you provide via the "My Profile/User Details" page;
Information you provide when you request a service or information;
Additional information we may request from you from time to time either by contacting you directly or through your online digital account, although there will be no obligation on you to provide this additional information.
Details of your visits to the online digital account including, but not limited to, traffic data, location data, and other communication data, whether this is required for our own purposes or otherwise and the resources that you access

By providing us with your personal information, you consent to our processing your personal data for the purposes set out below.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information held about you in the following main ways:

so that we can administer and s upport service and information requests;
to provide you with access to the appropriate areas and functions of your online digital account (including to particular content);
to contact you by email from time to time;
to notify you occasionally about important changes or developments to your online digital account;
for Registered Users to access and be updated on the status or progress of service requests;
for assessment and analysis to enable us to review, develop and improve the services we offer;
for other purposes to which you have given your consent

The information will only be used for the intended purpose and should we wish to use if for any other purpose, we will ask for your permission first.

We make sure these are kept secure in our systems but you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computers and other applicable devices, and you agree to accept responsibility for all activities that occur under your account or password.

You agree that:

You will keep your username (an email address) and password safe and won't share them with anyone;
You will not impersonate someone else or create multiple, false accounts;
You will maintain your contact and address details via your profile on your Customer Account;
You will not post inappropriate or objectionable content via your profile.

If you suspect any of the above have been compromised, please contact us so we can provide assistance. If you bre ach these or any of our other terms and conditions, we reserve the right to close your Customer Account.

If a service you wish to use has additional terms and conditions, you will be asked for those separately.

Collecting information automatically

In order that we can improve our online services we will collect information about your visits to the Council website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data nor do we link non-personal information stored in cookies with personal data about specific individuals.

For more information see:- All about cookies Use of Cookies (opens new window)

Disclosure

We will only use personal information you send us for the purposes for which you provide it.

We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority.

All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data.

All your communications to us are protected against unauthorized access by third parties.

Confidentiality / Security

All the personal data stored on this website is recorded in a secure database.

All our employees and data processors , who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.

Any payment or financial information is transmitted using 128bit Encryption using THWATE SSL certification.

CONTACT US

If you have any queries about how we use your information or meet our obligations for data protection please contact us at dataprotection@buckinghamshire.gov.uk

Passwords must be between 10 and 30 characters in length.
New and confirm password must be same.
Passwords must contain at least one letter and one number.
Passwords must contain at least one special character like !"@$%&()`*,-/:;<=>?_^~{} .
The first letter of the password should not be a special character.
Passwords cannot use repeating characters (e.g. aaa64135).
Passwords cannot contain your Sign-In ID or the part of your e-mail address before the @.
Password must be different than your previous password.